Club Technology’s proactive, experience-led support service that keeps your people productive, your technology reliable, and your environment continuously improving.
Modern organisations need more than reactive IT support. They need a service that understands how their business operates, anticipates issues before they arise, and evolves alongside their technology landscape.
That’s what Club Technology delivers, every day.
Many IT support models were not designed for the way businesses operate today.
They are reactive, ticket-driven, and often disconnected from the wider technology strategy. Issues are resolved, but the root causes remain. User experience is inconsistent. Performance drifts over time.
The result is predictable:
Managed IT Support from Club Technology is designed to do more than respond to issues.
It combines a user-focused next-gen service desk, proactive endpoint management, and structured service governance to deliver a consistently high-quality support experience across your Microsoft environment.
The focus is simple:
Keep users productive • Keep systems running smoothly • Continuously improve the environment
This is support that is not just reactive, but actively managed and continuously optimised.
Support, device visibility, patch insight and Microsoft 365 management are delivered as a single, joined-up service, rather than separate functions. This ensures issues are not only resolved quickly, but understood and prevented from recurring.
Live dashboards, service reporting and regular reviews provide insight into performance, user experience, security posture and opportunities for improvement, allowing the service to evolve alongside your organisation.
Managed IT Support sits at the core of the Club Technology approach.
It can operate as a standalone service or as part of a wider engagement, integrating with cloud, security, and modern workplace initiatives to deliver a more cohesive and effective IT strategy.
Move beyond reactive support and towards a service designed for performance, reliability, and continuous improvement.
Book a Discovery Call
Complete the form below to request a call with one our team.
Choose the level of support, security, and strategic input that fits your business.
| Capability |
Operate
£37.00
|
Protect
£54.00
|
Grow
£72.00
|
|---|---|---|---|
|
Break/Fix Support
Resolution of incidents caused by system faults, errors, or malfunctioning software.
|
✔ | ✔ | ✔ |
|
Service Requests
Handling and completion of standard user requests, including access and configuration changes.
|
✔ | ✔ | ✔ |
|
User Administration
Creating, modifying, and maintaining user accounts, permissions and access rights.
|
✔ | ✔ | ✔ |
|
Application Support
Troubleshooting errors, feature usage queries and configuration adjustments.
|
✔ | ✔ | ✔ |
|
End-User Guidance
Helping users understand system features, navigation and best practice usage.
|
✔ | ✔ | ✔ |
|
Email & Collaboration Support
Support for mailbox issues, Teams, Zoom and collaboration tools.
|
✔ | ✔ | ✔ |
| Capability |
Operate
£37.00
|
Protect
£54.00
|
Grow
£72.00
|
|---|---|---|---|
|
Workstation Monitoring & Management
Continuous remote monitoring of end-user devices to identify performance, security, or stability issues, with remote management of settings and system health.
|
- | ✔ | ✔ |
|
Application Deployment
Remote installation, updating, and removal of supported products across end-user devices.
|
- | ✔ | ✔ |
|
3rd Party Application Patching
Automated scheduled deployment of updates to supported third-party applications.
|
- | ✔ | ✔ |
|
CPU Monitoring
Continuously tracking device processor performance to identify overloads or performance issues.
|
- | ✔ | ✔ |
|
Disk Storage Monitoring
Monitoring available storage and disk health to prevent capacity issues and potential failures.
|
- | ✔ | ✔ |
|
Warranty Management
Tracking device warranty status and coordinating claims or repairs with the manufacturer, where third-party warranty support is available.
|
- | ✔ | ✔ |
|
Device Health Monitoring
Observing key system indicators to maintain overall device performance, stability, and reliability.
|
- | ✔ | ✔ |
|
SLA Monitoring
Monitoring, managing, and reporting on service performance against agreed service level agreements.
|
- | ✔ | ✔ |
| Capability |
Operate
£37.00
|
Protect
£54.00
|
Grow
£72.00
|
|---|---|---|---|
|
Infrastructure Scalability Review
A lightweight assessment of key infrastructure systems to identify scalability risks and provide recommendations.
|
- | - | ✔ |
|
Technology Roadmap Session
An annual planning session to align technology priorities to business objectives and challenges for the year ahead.
|
- | - | ✔ |
|
Club Technical Day Passes
Up to 4 technical consultancy day passes per contractual year for agile service and technical improvements.
|
- | - | ✔ |
|
Procurement Discounts
5% discount on one-off product and product subscription purchases, supporting the business growth trajectory.
|
- | - | ✔ |
All packages are priced on a per-user model, the only costs charged in addition to the per-user package price are for Microsoft Windows Server workloads, which require dedicated management, security, and maintenance is required. Click here for further details.
