Managed IT Services involve outsourcing your IT management to improve efficiency and reduce costs. This allows businesses to focus on their core operations.
Choose the level of support, security, and strategic input that fits your business.
| Capability |
Operate
£37.00
|
Protect
£54.00
|
Grow
£72.00
|
|---|---|---|---|
|
Break/Fix Support
Resolution of incidents caused by system faults, errors, or malfunctioning software.
|
✔ | ✔ | ✔ |
|
Service Requests
Handling and completion of standard user requests, including access and configuration changes.
|
✔ | ✔ | ✔ |
|
User Administration
Creating, modifying, and maintaining user accounts, permissions and access rights.
|
✔ | ✔ | ✔ |
|
Application Support
Troubleshooting errors, feature usage queries and configuration adjustments.
|
✔ | ✔ | ✔ |
|
End-User Guidance
Helping users understand system features, navigation and best practice usage.
|
✔ | ✔ | ✔ |
|
Email & Collaboration Support
Support for mailbox issues, Teams, Zoom and collaboration tools.
|
✔ | ✔ | ✔ |
| Capability |
Operate
£37.00
|
Protect
£54.00
|
Grow
£72.00
|
|---|---|---|---|
|
Workstation Monitoring & Management
Continuous remote monitoring of end-user devices to identify performance, security, or stability issues, with remote management of settings and system health.
|
- | ✔ | ✔ |
|
Application Deployment
Remote installation, updating, and removal of supported products across end-user devices.
|
- | ✔ | ✔ |
|
3rd Party Application Patching
Automated scheduled deployment of updates to supported third-party applications.
|
- | ✔ | ✔ |
|
CPU Monitoring
Continuously tracking device processor performance to identify overloads or performance issues.
|
- | ✔ | ✔ |
|
Disk Storage Monitoring
Monitoring available storage and disk health to prevent capacity issues and potential failures.
|
- | ✔ | ✔ |
|
Warranty Management
Tracking device warranty status and coordinating claims or repairs with the manufacturer, where third-party warranty support is available.
|
- | ✔ | ✔ |
|
Device Health Monitoring
Observing key system indicators to maintain overall device performance, stability, and reliability.
|
- | ✔ | ✔ |
|
SLA Monitoring
Monitoring, managing, and reporting on service performance against agreed service level agreements.
|
- | ✔ | ✔ |
| Capability |
Operate
£37.00
|
Protect
£54.00
|
Grow
£72.00
|
|---|---|---|---|
|
Infrastructure Scalability Review
A lightweight assessment of key infrastructure systems to identify scalability risks and provide recommendations.
|
- | - | ✔ |
|
Technology Roadmap Session
An annual planning session to align technology priorities to business objectives and challenges for the year ahead.
|
- | - | ✔ |
|
Club Technical Day Passes
Up to 4 technical consultancy day passes per contractual year for agile service and technical improvements.
|
- | - | ✔ |
|
Procurement Discounts
5% discount on one-off product and product subscription purchases, supporting the business growth trajectory.
|
- | - | ✔ |
All packages are priced on a per-user model, the only costs charged in addition to the per-user package price are for Microsoft Windows Server workloads, which require dedicated management, security, and maintenance is required. Click here for further details.
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