What are Cloud Services?
Cloud services provide on-demand computing resources over the internet, allowing businesses to scale efficiently.
Benefits of Cloud Adoption
- Cost savings
- Increased collaboration
- Enhanced data security
Cloud services provide on-demand computing resources over the internet, allowing businesses to scale efficiently.
Choose the level of support, security, and strategic input that fits your business.
| Capability |
Operate
£37.00
|
Protect
£54.00
|
Grow
£72.00
|
|---|---|---|---|
|
Break/Fix Support
Resolution of incidents caused by system faults, errors, or malfunctioning software.
|
✔ | ✔ | ✔ |
|
Service Requests
Handling and completion of standard user requests, including access and configuration changes.
|
✔ | ✔ | ✔ |
|
User Administration
Creating, modifying, and maintaining user accounts, permissions and access rights.
|
✔ | ✔ | ✔ |
|
Application Support
Troubleshooting errors, feature usage queries and configuration adjustments.
|
✔ | ✔ | ✔ |
|
End-User Guidance
Helping users understand system features, navigation and best practice usage.
|
✔ | ✔ | ✔ |
|
Email & Collaboration Support
Support for mailbox issues, Teams, Zoom and collaboration tools.
|
✔ | ✔ | ✔ |
| Capability |
Operate
£37.00
|
Protect
£54.00
|
Grow
£72.00
|
|---|---|---|---|
|
Workstation Monitoring & Management
Continuous remote monitoring of end-user devices to identify performance, security, or stability issues, with remote management of settings and system health.
|
- | ✔ | ✔ |
|
Application Deployment
Remote installation, updating, and removal of supported products across end-user devices.
|
- | ✔ | ✔ |
|
3rd Party Application Patching
Automated scheduled deployment of updates to supported third-party applications.
|
- | ✔ | ✔ |
|
CPU Monitoring
Continuously tracking device processor performance to identify overloads or performance issues.
|
- | ✔ | ✔ |
|
Disk Storage Monitoring
Monitoring available storage and disk health to prevent capacity issues and potential failures.
|
- | ✔ | ✔ |
|
Warranty Management
Tracking device warranty status and coordinating claims or repairs with the manufacturer, where third-party warranty support is available.
|
- | ✔ | ✔ |
|
Device Health Monitoring
Observing key system indicators to maintain overall device performance, stability, and reliability.
|
- | ✔ | ✔ |
|
SLA Monitoring
Monitoring, managing, and reporting on service performance against agreed service level agreements.
|
- | ✔ | ✔ |
| Capability |
Operate
£37.00
|
Protect
£54.00
|
Grow
£72.00
|
|---|---|---|---|
|
Infrastructure Scalability Review
A lightweight assessment of key infrastructure systems to identify scalability risks and provide recommendations.
|
- | - | ✔ |
|
Technology Roadmap Session
An annual planning session to align technology priorities to business objectives and challenges for the year ahead.
|
- | - | ✔ |
|
Club Technical Day Passes
Up to 4 technical consultancy day passes per contractual year for agile service and technical improvements.
|
- | - | ✔ |
|
Procurement Discounts
5% discount on one-off product and product subscription purchases, supporting the business growth trajectory.
|
- | - | ✔ |
All packages are priced on a per-user model, the only costs charged in addition to the per-user package price are for Microsoft Windows Server workloads, which require dedicated management, security, and maintenance is required. Click here for further details.
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